Shipping policy
We are committed to providing you with a pleasant shopping experience by offering convenient and reliable delivery options. Please read our delivery policy below to better understand our shipping times, rates, and processes.
**Orders received between December 19 and 28 will be processed on December 29, 2025. Happy Holidays!**
1. Delivery Times
Delivery times vary depending on the destination and the selected method. Here is an overview of the average delivery times:
Canada
- Standard delivery in Quebec: 3 to 9 business days
- Express delivery in Quebec: 1 to 2 business days
- Standard delivery (rest of Canada): 3 to 9 business days
- Express delivery (rest of Canada): 1 to 2 business days
United States
- Standard delivery: 4 to 8 business days
- Express delivery: 2 to 3 business days
Delivery times may be extended due to exceptional circumstances, such as periods of high demand, unforeseen events, or restrictions related to health situations.
2. Delivery Costs
Shipping fees are calculated based on the weight and size of your order as well as the destination. You will find the exact shipping cost at checkout, before proceeding with payment.
We offer free standard delivery on orders over $150.00, shipping to Quebec. Please note that standard shipping is free with the purchase of a duo of cat playballs.
Canada
- Standard delivery: Starting at $11.90
- Express delivery: Starting at $27.90
United States
- Standard delivery: Starting at $12.90
- Express delivery: Starting at $34.90
Customs Duties and Additional Fees
All customs fees, import taxes, or other fees associated with the delivery are the responsibility of the customer. These fees may vary depending on the destination, local laws, and customs regulations. We recommend checking with local customs authorities to learn about the exact fees applicable to your order.
Please note that we are not responsible for delays or additional fees due to customs procedures. If customs duties or other fees are applied, they must be paid by the recipient of the order.
3. Delivery Areas
We deliver to Canada and the United States.
If you are located outside of these areas, please contact us at info@mattcollective.com to inquire about available options.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number to follow the status of your package. You can track your order by visiting the carrier’s website and entering your tracking number.
5. Delivery Delays
Although we make every effort to meet the indicated delivery times, delays may occur due to circumstances beyond our control (weather conditions, strikes, logistical issues, etc.). In case of significant delays, we will keep you informed via email.
6. Delivery Issues
If your package is damaged or you do not receive it within the expected timeframe, please contact us immediately at info@mattcollective.com. We are committed to resolving any issues as quickly as possible.
7. Returns and Exchanges
For any questions regarding returns or exchanges, please refer to our Return Policy or contact us directly at info@mattcollective.com.
Contact Us
If you have any questions about our delivery policy or need assistance, please feel free to contact us at:
Thank you for shopping with our local business!