Welcome to our FAQ!
At Matt Collective, we believe thoughtful design should make life easier for pets, kinder to the planet, and seamless for your modern home. Here you’ll find quick answers to our most common questions—from picking the perfect size to caring for our recycled-wool felt, along with details on shipping and returns. Browse below to learn everything about the MATT and see why so many cats, dogs (and humans!) are already fans. Can’t find what you need? Drop us a line at info@mattcollective.com and we’ll be happy to help within one business day.
A minimalist, durable, modular bed for cats and small dogs, designed and made in Canada from 95 % recycled natural wool.
Industrial grade felted recycled wool (minimum 95%) combined with a 5 % plant-based binder or synthetics.
Wool is a 100 % natural fibre, and pets are instinctively drawn to its warmth and texture. It naturally regulates temperature, wicks moisture, and inhibits bacteria. We use industrial-grade SAE felt, ensuring long-lasting comfort and durability year after year.
Small — 14 × 12 in • Standard — 17 × 13 in • Large — 20 × 15 in (interior measurements).
Measure your pet while lying down and add about 1 in / 2–3 cm of clearance, then choose the matching size.
Taupe, Oatmeal, and Mocha. Because the fibre is natural and dye-free, every batch shows subtle shade variations.
Slide the four corner panels inward from the outside edge; a short assembly video is available under “Assembly”
Unfold the MATT flat, then brush it with the complimentary cashmere brush or use a lint roller.
No. Spot-clean with cold water and mild soap, or use professional dry-cleaning if absolutely needed. More info available under “Care”
Yes—a cashmere brush comes with every first purchase.
Wool maintains very low humidity, naturally discouraging odour-causing bacteria, fleas, and other parasites.
Absolutely—the Large size comfortably fits dogs up to about 22 lb / 10 kg; just double-check your pet’s measurements.
Made of recycled, long-lasting, biodegradable wool and produced locally to keep the carbon footprint low.
Designed in Quebec, fabricated in Canada.
Québec: 3–9 business days, Rest of Canada: 3–9 d, USA: 4–8 d (express options available).
Free standard shipping in Québec on orders CAD $150+; elsewhere from CA/US $11.90 depending on weight.
We currently ship to Canada and the United States. We ships for all around the world from our ETSY Shop: MattCollectiveShop
You have 30 days from receipt to request a return. The item must be unused in its original packaging; label paid by the client.
Visa, Mastercard, AmEx, Shop Pay, Apple Pay, Google Pay, and PayPal.
Minor tone differences are normal—that’s the charm of an undyed natural fibre.
A tracking number is emailed once your order ships. Any manufacturing defect reported within 30 days will be repaired or replaced free of charge.
No. Our compaction process yields a dense yet soft surface that doesn’t itch or irritate delicate skin.
True wool allergies in cats and dogs are extremely rare. If your companion has known sensitivities, supervise a short test first.
Residual lanolin is very low (< 0.5 %) because the wool is thoroughly washed. If you have contact eczema, wear gloves when setting it up.
No ; Wool’s low moisture content makes it one of the most dust-mite-resistant natural fibres.
No, because the felt is very thick and durable. However, it’s normal for a few fibers to come loose while brushing. Ideally, always brush gently in the same direction.
Rinse in warm soapy water, then air-dry. The brush doesn't normally require any maintenance as it is made of metal.
A damp cloth and mild soap are enough. Avoid bleach, harsh detergents, and steam cleaners.
Blot, then dab a 1:1 mix of cold water & white vinegar, wait 5 min, blot again, and dry flat.
Not particularly; on very slick floors add a thin non-slip rug pad.
Yes—clean lines, neutral hues, zero patterns fit minimalist or Scandinavian spaces.
We currently offer three fixed sizes & colours. Custom orders available on request.
Compact felt resists better than most fabrics; surface claw marks won’t puncture the panels.