Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: info@mattcollective.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any return-related questions at info@mattcollective.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or Non-returnable Items
Certain types of items cannot be returned, such as custom-made products, special orders, or personalized items. Feel free to contact us for any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If the refund is approved, you will be automatically refunded to your original method of payment within 10 business days. Please note that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at info@mattcollective.com.